Customer Service or the lack of it!

Monday, July 21, 2008

Goodness! What is this world coming to?

Hubby went to a certain GP at E**** Mall, enquired about the flu vaccine and was absolutely stunned at the service, or should I say the total lack of service he received.

He walked through the door, saw a lady cleaning the glass panels and stood there for a minute, waiting for her to attend to him. She decided that the glass panels were more important and continued on with her task. "Ahem...excuse me, may I know how much does this clinic charge for the flu vaccine?" She finally turned her attention from the panels to Hubby for a split second before rewarding him with a blank stare.

Then, a voice boomed from within the confines of the clinic, "$45". Hubby glimpsed the back of a man sitting at a desk in a farther room and deduced that he must be the doctor.

"Oh? I though it is usually about $20+?", asked Hubby.

"Sure, if you have 100 people taking the jab, I can charge $20+."

"OK, never mind then. Thanks."

However, the doctor continued jabbering on "...and if you have 200 people, I can even go lower...."

The whole exchange took place with Hubby looking at the doctor's back. The good doctor did not feel it was necessary to turn round to make eye contact. Nope, he was not attending to any patient. In fact, there were no patients at all. We thought it is basic courtesy and good etiquette to look at the person you are speaking to. Apparently not everyone agrees with us on this point.

Oh by the way, Hubby took the flu vaccine at another clinic on the same day.....for just $25.